1- Organise my Widget

Ø  Click on a column header to sort

Ø  ID in descending order

Ø  Click and drag a column header to change position

2-Switching Views - My Submitted vs My Company Inquiries

Ø  My Submitted Inquiries (default view)

Ø  All open inquires submitted since Nov 2015 by myself

Ø  Default view shows « All Open » inquiries

Ø  My Company Inquiries

Ø  all open inquiries submitted since Nov 2015 for the Company(ies) I am associated with

3-Organising my Inquiries - Open Filter tab or Customise Widget Columns

Ø  Click on the Settings ‘Cog’ / Settings / Filters

Ø  Switch tabs to Customize Columns

4-Organising my Inquiries - Customize Columns

Ø  Add, Delete or Move columns for each view

          Ex: ‘My Submitted Inquiries’, ‘Expanded’ view

 Ø  Click on the left hand list to add a column to your widget

On the right hand list:

è Click on the column title and drag to change column sequence

è Click on the ‘X’ to delete a column from your widget

5- Use Filter tab to filter on Status and / or Time Period

Ø  Status

Ø  Time Period

6- Use the top nav filter bar to filter on Engine Model

Ø  In this example, we filter on CFM56-XX in order to show all cases referencing this engine model

Ø  Please note that selecting a specific ESN in the top nav has no impact on the inquiries displayed in your widget.

7- Clear Filters

Ø  ‘Clear Filters’ removes ALL Filters. 

 Ø  Check and Clear if necessary all filters in the Top Nav

Ø  Widget can display all inquiries submitted since Nov 2015 (max 3 years)

8- Export Widget Data

Ø  ‘Export’ generates a .csv file of ‘My Company Inquiries’

Ø  Any filters selected are applied

Ø  You can choose which columns you want to Export