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Knowledge Base

← Customer Feedback for myCFM Portal

  1. Access →

    1. How do I reset my password?
    2. Password renewal rules
    3. myPortal Access - Changes in roles and rights
    4. How do I request access to myCFM?
    5. What browsers are compatible with myCFM?

  2. AskCFM widget →

    1. How Add Inquiry
    2. How View and Organize my Inquiries
    3. How do I identify a PMA or DER or EPA part?
    4. I have a red banner on the Ask CFM widget
    5. I have access to the AskCFM widget, but I can't create a new request

  3. Customer Notification Reports (CNR) →

    1. What is a Customer Notification Report (CNR)?
    2. What changes are coming to the CNR Process?
    3. Why are we making these changes?
    4. What do the classes mean?
    5. What do the levels mean?

  4. Diagnostics →

    1. How to transfer an aircraft into or out of your fleet?
    2. I have an access error, Plotting, CNR, Data Query...

  5. Documents widget →

    1. How can I find LEAP Fan Blade information with MLE Serial Number?
    2. Who can consult the Lessor Library?
    3. I can't find Fleet Highlites, AOW, Meeting Materials... for my engine model

  6. Engine Profile - Critical Item Service Bulletin Compliance →

    1. What is Critical Item Service Bulletin?
    2. Where is the Critical Item Service Bulletin compliance tracking tool?
    3. How to get the compliance status for my fleet?
    4. How to look up the compliance status of an engine?
    5. How to find the data I entered for the previous revisions of a Service Bulletin?

  7. Engine Profile - Engine Change Tool →

    1. Announcement: [July 2021] The new Engine Change Tool
    2. How can I find step-by-step instructions on how to use the Engine Change Tool?
    3. Are there any training videos for the Engine Change Tool?
    4. How do I access the Engine Change Tool and submit an engine change?
    5. The engine configuration information is incorrect, how do I update it?

  8. Fleet Monitor →

    1. How can I add, modify or delete a maintenance line?

  9. General Website Information →

    1. Website Release Notes
    2. Portal Status Page
    3. Planned outage - Informations for a limited service

  10. Getting Started →

    1. Is there a training document for myCFM?

  11. Global Search →

    1. How can I search myCFM Portal?
    2. How does Advanced Global Search work?
    3. How can search operators be used?

  12. How use myCFMportal – Training videos demonstration →

    1. Where to access past myCFM Portal webinar links?
    2. Where to access past myCFM Portal newsletters?

  13. Links widget - Fleet Management →

    1. I cannot consult Fleet Management applications via Links widget

  14. Links widget - Materials →

    1. Where do I go to order spare parts?
    2. Where is the Spare Parts Price Catalog?

  15. myDownload widget →

    1. Optimized download and Restart interrupted downloads
    2. myDownload widget - Overview and Searching
    3. I can't find an engine model in myDownload
    4. How do I locate the Repair Source Directory for CFM56 or LEAP Platforms?
    5. Technical Manual Index (TMI) for CFM56 and LEAP

  16. myTechPub widget →

    1. I can't find an engine model in myTechPub
    2. I have an error message : error.title in myTechPub
    3. How to use the TechPub License Key ?

  17. NECD widget →

    1. NECD Widget - (New Engine Configuration Data) User Guide
    2. I cannot consult datas via NECD widget

  18. Other →

    1. How do I submit & report the utilization data for aircraft in my fleet?
    2. How do I report an operational event?

  19. Warranty Apps widget →

    1. I have an error message when I submit a claim
    2. Can't find your claim?

  20. All articles →

    1. How do I reset my password?
    2. I can't find an engine model in myTechPub
    3. Where do I go to order spare parts?
    4. I have an error message when I submit a claim
    5. How can I find LEAP Fan Blade information with MLE Serial Number?

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